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민원건수공시 금융감독원 민원현황, 대내 민원현황 금융회사 민원건수 공시

동 민원건수는 중복, 반복민원, 단순상담 및 질의사항은 제외하여 산정하였습니다. 또한 협회의 "생명보험경영통일공시기준" 및 "경영공시 시행세칙"에 의거하여 작성되었습니다.

1. 민원건수 (작성대상기간 : 2019.04.01 ~ 2019.06.30)

민원 건수:민원 건수:구분, 민원 건수, 환산 건수(보유계약 십만건대비), 비고로 구성됨

구분

민원 건수

환산 건수 (보유계약 십만건대비)

전분기

당분기

증감률(%)

전분기

당분기

증감률(%)

자체민원

65

76

16.92

3.49

4.06

16.33

대외민원

183

201

9.84

9.82

10.74

9.37

합계

248

277

11.69

13.31

14.80

11.19

2. 유형별 민원건수 (작성대상기간 : 2019.04.01 ~ 2019.06.30)

유형별 민원건수:민원 건수:구분, 민원 건수, 환산 건수(보유계약 십만건대비), 비고로 구성됨

구분

민원 건수

환산 건수 (보유계약 십만건대비)

전분기

당분기

증감률(%)

전분기

당분기

증감률(%)

유형

판매

184

219

19.02

9.87

11.70

18.54

유지

19

21

10.53

1.02

1.12

9.80

지급

40

35

-12.50

2.15

1.87

-13.02

기타

5

2

-60.00

0.27

0.11

-59.26

합계

248

277

11.69

13.31

14.80

11.19

3. 상품별 민원건수 (작성대상기간 : 2019.04.01 ~ 2019.06.30)

상품별 민원건수:민원 건수:구분, 민원 건수, 환산 건수(보유계약 십만건대비), 비고로 구성됨

구분

민원 건수

환산 건수 (보유계약 십만건대비)

전분기

당분기

증감률(%)

전분기

당분기

증감률(%)

유형

변액 주

105

104

-0.95

26.74

27.30

2.09


보장성

17

21

23.53

6.79

7.46

9.87

종신

116

137

18.97

11.53

13.73

19.08

연금

7

10

57.14

3.83

5.56

45.17

저축

0

0

0.00

0.00

0.00

0.00

기타 주

3

5

66.67

-

-

0.00

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